SHIPPING & RETURNS
Shipping Policy
Most products are made to order. As soon as you place an order, we begin the process of measuring, combining, pouring, curing, cleaning, quality checking, shipment planning, packaging, etc....WHEW!
Obviously, the speed of production depends on the size of the order and its position in the queue, etc.
For reference, a typical single breakaway glass piece will ship within 3 business days, and be delivered within 3 business days.
Please contact us here if you need anything by a certain date.
​
When we ship orders, we package each order in the most secure way possible with extra padding and safety measures, but obviously, we can't control how delivery teams handle these packages. While we clearly label each shipment as fragile, sometimes accidents in the shipper's warehouse/delivery truck happen, and pieces can sometimes show up already broken. For any questions or concerns, please feel free to reach out to us.
Also note: Shipping these pieces requires more care, materials, and planning than your typical package in order to provide the best chance of surviving shipping. Because of this, breakaway shipping costs are quite a bit higher than standard shipping costs.
Return, Refund, & Replacement Policy
Unfortunately, because of the fragile nature of breakaways, we aren't able to accept returns.
However, in the event that your order arrives damaged in transit, just notify us within 48 hours of delivery and we will either send a free replacement for the damaged piece or pieces, or issue a coupon or credit for the value of the damaged piece or pieces (method of reimbursement is at the discretion of Damage On Demand).
For free replacements, we do require you to cover the cost of shipping. Also, please note that free replacements and credits/coupons are limited to a maximum of twenty-five (25) percent of the value of the entire order. These stipulations are in place to prevent our generous policies from being taken advantage of.
In the past, we did not offer any type of reimbursement due to the fragile nature of the products, and many other breakaway companies still do not offer any type of refund.
When we ship orders, we package each order in the most secure way possible with extra padding and safety measures, but obviously, we can't control how delivery teams handle these packages. While we clearly label each shipment as fragile, sometimes accidents in the shipper's warehouse/delivery truck happen, and pieces can sometimes show up already broken. For any questions or concerns, please feel free to reach out to us.